Frequently Ased Questions
How can I be notified of new vacancies?
We list new vacancies on our website as soon as we receive notice. You can also “Like” us on Facebook for same-day posts in your newsfeed. Have your eye on a particular location or type of property? Then send us an email and we can put you on a waiting list to be one of the first contacted.
How do I apply for a property?
To ensure that the property is a right fit for your unique needs, we prefer to show you a property in person before an application is submitted. An Ohana property manager will then give you a guest card to access our online application screening portal. If it’s not possible to schedule a showing for yourself or a representative, please call our office to discuss alternatives.
How much are your application fees?
We charge $35/adult that will be residing in the premises, as well as for any financial guarantors. $35 covers the fees charged by the third-party company, as well as our administrative costs.
How long does it take to know if I'm approved?
For applicants that meet our minimum credit threshold, the length of time will depend upon availability of the unit. For vacant units, we may be able to select from a pool of applicants in as little as 24 hours. If we need to work around an existing resident’s schedule for showings, we may leave the application window open for 1-2 weeks. We ask applicants to inform our property managers of any individual time constraints so that we can get you an answer as soon as possible.
What are your pet policies?
Pet policies will vary according to owner. Please check the listing for details about any breed or size restrictions. Most of our locations are pet-friendly with some breed restrictions imposed by the owners’ insurance policies. There is no pet rent, but additional security deposit is required, starting at $300 for a dog or cat.
I have poor credit – can I get help from a friend or family member?
Most of our owners will accept a financial guarantor in lieu of minimum credit or income requirements. Guarantors must own real property in the state of California and be submitted to the same application process as the resident.